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Frequently Asked Questions

Customer Policy

Currently, LINH DOAN is applying the policy of VIP customers. To become a VIP, a customer needs to meet one of the following conditions:

  1. Buy 01 invoice from 20,000,000 or more
  2. The total value of purchased invoices reaches 45,000,000 or more
    To remain as a VIP card, customers need to ensure the frequency of purchases. In case the customer does not issue a purchase invoice for 6 consecutive months, LINH DOAN will reset the card class.
  1. For customers who have made transactions at least once, on their birthday, customers will receive a 10% discount on purchases. Please provide ID/Driver’s License to staff at the store to use this offer.
  2. For VIP card class, customers will be guaranteed the following benefits:
    • 20% off on birthday purchases
    • Get new BST before launch
    • Private shopping
Purchase Policy

LINH DOAN does not apply returns/refunds to purchased products. Customers can exchange products of higher or equal value within 03 days from the date of transaction.

For products that are out of stock, please contact the hotline (+84) 966 396 383 for detailed advice. LINH DOAN will accept orders in case there are enough materials to sew products.

For products ordered separately according to measurements, LINH DOAN applies a surcharge of 20% of the product value.

  1. For products purchased at full price, LINH DOAN supports one-time free repair.
  2. For products purchased at SALE, customers pay the repair fee:
    • 150,000/shirt, pants, skirt.
    • 200,000/dress, vest.
    • 250,000/jacket.

Time to complete custom-made products: 6-12 days depending on style and material.

Currently, LINH DOAN only accepts orders for products created by designer Linh Doan.

Shipping

LINH DOAN receive domestic and international shipping on request. Please contact us to check shipping charges to your area.

Currently, LINH DOAN only applies COD shipping to customers within Hanoi city.

Please pay the 2-way shipping fee in case you want to change to another product.

Payment

Currently, LINH DOAN supports 4 payment methods:

  • Cash payment
  • Bank transfer
  • Pay by card
  • PayPal

LINH DOAN supports payment when receiving goods for customers in Hanoi

Contact

Send your message

    Currently, LINH DOAN is applying the policy of VIP customers. To become a VIP, a customer needs to meet one of the following conditions:

    1. Buy 01 invoice from 20,000,000 or more
    2. The total value of purchased invoices reaches 45,000,000 or more
      To remain as a VIP card, customers need to ensure the frequency of purchases. In case the customer does not issue a purchase invoice for 6 consecutive months, LINH DOAN will reset the card class.
    1. For customers who have made transactions at least once, on their birthday, customers will receive a 10% discount on purchases. Please provide ID/Driver’s License to staff at the store to use this offer.
    2. For VIP card class, customers will be guaranteed the following benefits:
      • 20% off on birthday purchases
      • Get new BST before launch
      • Private shopping

    LINH DOAN does not apply returns/refunds to purchased products. Customers can exchange products of higher or equal value within 03 days from the date of transaction.

    For products that are out of stock, please contact the hotline (+84) 966 396 383 for detailed advice. LINH DOAN will accept orders in case there are enough materials to sew products.

    For products ordered separately according to measurements, LINH DOAN applies a surcharge of 20% of the product value.

    1. For products purchased at full price, LINH DOAN supports one-time free repair.
    2. For products purchased at SALE, customers pay the repair fee:
      • 150,000/shirt, pants, skirt.
      • 200,000/dress, vest.
      • 250,000/jacket.

    Time to complete custom-made products: 6-12 days depending on style and material.

    Currently, LINH DOAN only accepts orders for products created by designer Linh Doan.

    LINH DOAN receive domestic and international shipping on request. Please contact us to check shipping charges to your area.

    Currently, LINH DOAN only applies COD shipping to customers within Hanoi city.

    Please pay the 2-way shipping fee in case you want to change to another product.

    Currently, LINH DOAN supports 4 payment methods:

    • Cash payment
    • Bank transfer
    • Pay by card
    • PayPal

    LINH DOAN supports payment when receiving goods for customers in Hanoi

    Send your message